General Terms of Sale

General terms of sales

1° General conditions apply to each order processed from our website: www.harpo-paris.com

2° The items shown on our website are sold to you by Harpo company, located at 19 rue de Turbigo, 75002 Paris. France. tel :(33) 01 40 26 10 03 / [email protected]. Registered at Registre du commerce de Paris under the number 732 026 752. TVA : FR 74 732 026 752. SARL capital : 221.400 euros. APE code: 4649Z.

3° The items sold via our website can only be purchased by credit and debit card, Paypal, bank transfer  and check (from a french bank credited to Harpo and to send at Harpo 19 rue de Turbigo 75002 Paris, France).

4° On your first order, we will ask you to open a client account and to fill in an order invoice stating certain obligatory fields so we can process your selection, follow your order and contact you if needed.
 

5° This data base has been subjected to declaration conforming to the french law.

« Informatique et liberté » N° 78-17 as of January 6th 1978, modified by law N°2004-801 as of August 6th 2004. Informations provided on opening of your account will remain strictly confidential and cannot in any way be provided to any other company. CNIL subcription number : 1411494

6° Depending on the selections of products you have chosen during the opening or the consulting of your account on our website, you will be able to choose whether you wish to receive our newsletter. 

If you do not wish to receive it anymore, you will be able to state it by pressing the electronic link shown on the newsletter emails.

7° For each item purchased via our website, a confirmation email will be sent to you stating your order number. You’ll be able to keep track of it on your account and we remain available if needed.

8° Should you not be able to order via our website, you can always do so by phone.

9° Your order will be sent to you according to your choice:
- By post service with « colissimo suivi » registered with insurance. Shipping to France will be 8.00 euros, to Europe : 12.00 euros, to UK : 18.00 euros, to America : 20.00 euros, to Asia : 20.00 euros, to Africa and Oceania : 25.00 euros, whatever the parcel's value.
- By DHL express: Shipping costs are automatically set according to DHL's price list, depending on the geographical area to which the delivery zone belongs. Your parcel will be delivered to DHL within 24 hours of receipt of your order, provided your order was placed on a working day (see details in point 16 below). 

For some products, additional delivery charges may apply, depending on the size and weight of the package concerned. When applicable, this information is given in the product description and at the delivery stage.


10° - For Colissimo: Once your parcel is at the post office, Colissimo will take charge of it and should deliver it within 72 hours in France métropolitaine.
- For DHL: Once your parcel has been handed over to DHL, it will be delivered to you personally against a signature within the best timeframe estimated by DHL, with tracking of your delivery via the ODD service (DHL On Demand Delivery).
 

11° Delivery will be made to the exclusive address stated while processing your order. You will find your PDF invoice in your Account (in the "My Orders" section).

12° Each item is hand-crafted and therefore variations of color, shape or size are possible. The photos shown on our website are as accurate as possible but cannot represent exactly any item shown.

13° The products and prices shown on our website may eventually be subjected to modifications without prior notification. Products are displayed while stocks last. The prices stated on our website on the date of purchase will be stated on your invoice.

14° Every effort is made at the best of our possibilities as regards updates and accuracy on informations as displayed on our website, which can be modified at any time and without prior notification. We may interrupt access to our website at any time for reasons of maintenance, security or any other technical constraint.
  

15° In case the items you have ordered are not available over a period of 30 days following your order, we will be able to cancel the invoice, even after confirming the processing of your order, in which case we will inform you immediately and procced to a full refund of any payment made for those items.

16° Any order processed before 3:00 pm from Monday to Friday and paid by credit card will be dispatched on the same day. Orders paid for by bank transfer and check cannot be processed before receipt and verification of your payment. Any order processed after 3:00 pm will be dispatched the following day. Orders processed during weekends will be treated the following Monday.
  

17° We guarantee an after-sales service on all items purchased directly at Harpo or via our french retailers. We do not repair items purchased in the USA. Each repair will be payable except in case of default, in which case it will be charged on the company or exchanged. Should the item require a specific repair, it will be sent to the USA with your full agreement.

18° Withdrawal right : From the date of reception of your order, you will have 15 days to return the item that should not meet your requirements, for exchange or refund (except the shipping charges), without extra cost – except for return shipping and customs charges. 

Any item must be returned in PERFECT CONDITION with the invoice corresponding to the purchase. We cannot take responsibility for theft or loss of returned items. Incomplete or damaged items, as well as items returned without their corresponding invoice, will not be refunded or exchanged.

We will kindly ask you to inform us beforehand of your intention of return by email or phone.

19° The present General Conditions of Sales are subjected to the French law. The convention of the United Nations concerning contracts of international sales of goods will not be applicable. Should they be translated into any language, only the French text will prevail in case of disagreement. In any case of dispute, exclusive competence is attributed to the « Tribunal de Commerce de Paris ».